support servicedesk, Unic
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ICT-Support and Service Desk (w / m)

  • Wrocław
  • 100%

Location: Wrocław

Unic is looking for an experienced ICT and Service Desk Supporter and Team Lead to join our team in Wrocław. We are a Swiss, modern technology company – a leading supplier of e-business solution in Europe.
If you want to be a part of agile projects for the most prestigious customers such as Audi, Bridgestone, Coca Cola, Credit Suisse and many more, this is the place for you!

Do you want to join us? Please check below what you need and what you can have:

Your job at Unic:

  • Local IT support in Wrocław
  • Service Desk Support for our external and internal customers.
  • Internal support to all employees for our ERP system (including management reports)
  • Your part of a highly motivated, international Service Desk Team that supports external and internal Customer in a broad service landscape
  • Your handle the local IT support in Wrocław
  • You support the setup of new services and processes and work with 2nd and 3th level support teams to establish them
  • You create and update Knowledge Base Entries for you and other Service Desk Agents

What you bring:

  • Effective communication skills with excellent German and English, both orally and in writing – both languages are required
  • Knowledge about business IT–Infrastructure (Windows, Office, Active Directory, Exchange, Remote Desktop etc.)
  • Readiness to learn new tools and technologies
  • Skills in organising and prioritising tasks when working by yourself or in a team
  • Effective communication skills with excellent German and English, both orally and in writing – both languages are required
  • Knowledge about business IT–Infrastructure (Windows, Office, Active Directory, Exchange, Remote Desktop etc.) and some server technologies (Windows/Linux Server, Atlassian products, Office 365 with SharePoint and Skype for Business as examples).
  • Readiness to learn new tools and technologies
  • Skills in organising and prioritising tasks when working by yourself or in a team

With Unic you can have:

  • Flexible work time
  • Training and certification
  • Attractive office in the city centre
  • Various integration events (like our famous beer@5)
  • Lunch to Learn sessions and German lessons
  • Original Swiss chocolate
  • Standard benefits - please check the full job description on our website
  • And of course: a good salary and stable employment contract

Don't make us wait too long -  let's get to know each other!

Submitting an application for this position means that you accept the following statement:

“Pursuant to the Personal Data Protection Act of 29 August 1997 (uniform text: Journal of Laws 2015 item 2135, as amended), I hereby authorize Unic sp. z o.o. with its registered office in Wrocław (50-079), 1 Grabarska Street, Poland, acting in the capacity of a personal data controller, to process my personal data provided by me through this application. I am conscious of the voluntary nature of my personal data provision and aware of my right to access the content of my personal data and rectify them. Furthermore, I authorize Unic sp. z o.o. to transfer my personal data to its affiliates:

Unic AG (Switzerland)

Belpstrasse 48
3007 Bern

Unic GmbH (Germany)

Kaiserstrasse 201
D-76133 Karlsruhe

and I authorize the above companies to process my personal data.

Unic sp. z o.o. and its affiliate companies (‘Unic Companies’) may process my personal data solely for the purposes of job recruitment and personnel management. My personal data may also be stored by Unic Companies for the purposes of future job opportunities, but no longer than for 5 years following this application; however, at my request, my personal data will be deleted earlier.”