“Shift left” is a key element to manage incidents and requests in our Service Desk. It means a changed service philosophy with the business need at its center – and with the aim to increase customer satisfaction and productivity.
Since April 2018, Unic’s Private Cloud Hosting service is certified according to the international standard ISO 27001:2013. This certification attests Unic to be compliant with the demanding requirements for an information security management system (ISMS).
Right from the start Unic has always been a hosting service provider. However, as Unic strengthened its service business, we started to face some issues. This article examines how we managed to improve operations with the support of a small team of skilled IT-specialists from India.
HTTP Strict Transport Security (HSTS) is an easy to implement measure that improves security of websites that are fully reachable thorugh TLS (SSL).
During the campaign week for Black Friday, Unic's system engineers were on duty for Manor around the clock. With success. The online platform never reached its limit despite a huge rush.
One of the key challenges in IT is that not every system is created equal. Therefore, when developing services we try to harmonize the way we manage IT systems and the applications provided by them.