support servicedesk, Unic
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Team Lead - Support and Service Desk 

  • Wrocław

Location: Wrocław

Unic is looking for an experienced ICT and Service Desk Supporter and Team Lead to join our team in Wrocław. We are a Swiss, modern technology company – a leading supplier of e-business solution in Europe.
If you want to be a part of agile projects for the most prestigious customers such as Audi, Bridgestone, Coca Cola, Credit Suisse and many more, this is the place for you!

Do you want to join us? Please check below what you need and what you can have:

We work with:

  • Windows 10 & Mac OS
  • Office 365 including SharePoint
  • Windows & Linux Server
  • Active Directory
  • Jira and Confluence

Your job at Unic:

  • Perform Service Desk support for our external and internal customers (level 1 and partially level 2 support tasks)
  • Lead the small company's Service Desk Team in Wrocław
  • Plan and coordinate Service Desk duties
  • Coordinate and push through the handover of tasks from our 2nd level support in Switzerland, Germany and Poland to the Service Desk
  • Make a difference in the continuous improvement of our support organization

What you bring:

  • Effective communication skills with excellent German and English, both orally and in writing – both languages are required
  • Leadership and mentoring skills, experience as a Team Leader is an asset
  • Knowledge about business IT–Infrastructure (Windows, Office, Active Directory, Exchange, Remote Desktop etc.) and some server technologies (Windows/Linux Server, Atlassian products, Office 365 with SharePoint and Skype for Business as examples)
  • Readiness to learn new tools and technologies
  • Skills in organizing and prioritizing tasks when working by yourself or in a team

With Unic you can have: 

  • Flexible worktime
  • Training and certification
  • Attractive office in the city center
  • Various integration events (like our famous beer@5)
  • Lunch to Learn sessions and German lessons
  • Original Swiss chocolate
  • Extended package of private healthcare and sports card
  • And of course: a good salary and stable employment contract

Are you surprised? Don't make us wait too long -  let's get to know each other!