support servicedesk, Unic
All open system engineering jobs

Team Lead - Support and Service Desk*

  • Wrocław
  • 100%

Unic is looking for an experienced ICT and Service Desk Supporter and Team Lead to join our team in Wrocław. We are a Swiss, modern technology company – leading supplier of e-business solution in Europe. If you want to be a part of agile projects for the most prestigious customers such as Mercedes Benz, Credit Suisse, Jura, Hornbach and many more; this is the place for you!

Do you want to join us? Please check below what you need and what you can have:

We work with

  • Windows 10 & Mac OS
  • Office 365 including SharePoint
  • Windows & Linux Server
  • Active Directory
  • Jira and Confluence

Your job at Unic

  • Perform Service Desk support for our external and internal customers (level 1 and partially level 2 support tasks)
  • Lead the small company's Service Desk Team in Wrocław
  • Plan and coordinate Service Desk duties
  • Coordinate and push through the handover of tasks from our 2nd level support in Switzerland, Germany and Poland to the Service Desk
  • Make a difference in the continuous improvement of our support organization

What you bring

  • Effective communication skills with excellent German and English, both orally and in writing – both languages are required
  • Leadership and mentoring skills, experience as a Team Leader is an asset
  • Knowledge about business IT–Infrastructure (Windows, Office, Active Directory, Exchange, Remote Desktop etc.) and some server technologies (Windows/Linux Server, Atlassian products, Office 365 with SharePoint and Skype for Business as examples)
  • Readiness to learn new tools and technologies
  • Skills in organizing and prioritizing tasks when working by yourself or in a team

With Unic you can have 

  • Flexible work time
  • Training and certification
  • Attractive office in the city center
  • Various integration events (like our famous beer@5)
  • Lunch to Learn sessions and German lessons
  • Original Swiss chocolate
  • Extended package of private healthcare and sports card
  • And of course: a good salary and stable employment contract (UoP)

Are you surprised? Don't make us wait too long - Meet our team in Wrocław and apply!

Submitting an application for this position means that you accept the following statement

“Pursuant to the Personal Data Protection Act of 29 August 1997 (uniform text: Journal of Laws 2015 item 2135, as amended), I hereby authorize Unic sp. z o.o. with its registered office in Wrocław (50-079), 1 Grabarska Street, Poland, acting in the capacity of a personal data controller, to process my personal data provided by me through this application. I am conscious of the voluntary nature of my personal data provision and aware of my right to access the content of my personal data and rectify them. Furthermore, I authorize Unic sp. z o.o. to transfer my personal data to its affiliates:

Unic AG (Switzerland)
Belpstrasse 48
3007 Bern
Unic GmbH (Germany)
Kaiserstrasse 201
D-76133 Karlsruhe

and I authorize the above companies to process my personal data.
Unic sp. z o.o. and its affiliate companies (‘Unic Companies’) may process my personal data solely for the purposes of job recruitment and personnel management. My personal data may also be stored by Unic Companies for the purposes of future job opportunities, but no longer than for 5 years following this application; however, at my request, my personal data will be deleted earlier.”

* To us, it is important to find the right person for the right job, regardless of your gender (f/m/d)