Magazine & Blog

Expert Blog from Unic

Unic Author

The Elves of the Future: With Artificial Intelligence instead of Hats

In order to meet the increased demands on software and web applications, we use Application Performance Monitoring tools. These tools offer significant insight into the quality of solutions and support us in monitoring the systems – now with the help of artificial intelligence.

Unic Author

To cloud (compute) or not to cloud (compute)

The question of how to integrate cloud service providers as part of the IT strategy is one of the tougher questions IT leaders are currently facing. In this blog post, I'll outlines our thought process and the conclusion derived.

Unic Author

Shift Left – Changing the paradigm of IT Service Management

„Shift left“ is a key element to manage incidents and requests in our Service Desk. It means a changed service philosophy with the business need at its center – and with the aim to increase customer satisfaction and productivity.

Unic Author

How we improve our operations with a 1st Level Team

Right from the start Unic has always been a hosting service provider. However, as Unic strengthened its service business, we started to face some issues. This article examines how we managed to improve operations with the support of a small team of skilled IT-specialists from India.