We Take Care of Your IT Requests
As a Single Point of Contact (SPOC), we cover all requests regarding application management and operations of your solution. Your request will be analyzed and resolved at the first level and, if necessary, passed on to the second or third level support. In that case our System Engineers and Application Engineers will take over and handle your request competently.
Tailor-made Service Packages for Every Need
Our service desk can be used flexibly and is tailored to your needs. You can take advantage of our services regardless of whether you have your application hosted by us or not. Together, we define a service package that best meets your needs. We integrate seamlessly into your existing support organization and extend your own know-how, your internal IT or third party providers.
We are happy to coordinate with internal and external partners to address issues quickly so that you can concentrate on your core business. Depending on your requirements or service level agreement, we can also provide you with a Service Manager (SM) and an Account Manager (AM).
Clearly Defined Processes According to ITIL Standard
Using our knowledge base we document requests, solutions and standard procedures to provide high quality support every time. Our processes are based on the best practice framework ITIL – so we all are on the same page. We create detailed responsibility assignment matrices to clarify accountabilities.
Five Key Benefits
- Personal – our Service Desk is your personal point of contact to support your web application; reachable by phone, email or ticketing system.
- Professional – many years of experience to run large e-commerce and digital marketing platforms for more than 50 customers.
- Specialized – our Service Desk is designed to support enterprise web applications.
- Reliable – we take responsibility to address problems; no ticketing ping-pong.
- Continuous – we continuously improve our services.
Three Good Reasons for Our Service Desk
- As an experienced web hosting provider, we guarantee you reaction time and expert knowledge so that you can focus on your business.
- We take responsibility for your concerns and problems to make it easier for you.
- We offer you access to our ticketing system and our knowledgebase to continuously improve together.
We are the experts in the operation of web applications.
As a Managed Service Provider we host and maintain your web application on our servers.
Move to the cloud with Unic. We're specialised in cloud computing on AWS and Azure.
We provide Security Services to ensure your web application is fully protected.
Improve the security of your website. We offer you a free Website Security Check.
In order to meet the increased demands on software and web applications, we use Application Performance Monitoring tools. These tools offer significant insight into the quality of solutions and support us in monitoring the systems – now with the help of artificial intelligence.