Roy Voggenberger

Purpose

Gepflegte und erfolgreiche Kundenbeziehung mit unseren Standard Accounts

Accountabilities

• Pflegen von aktuellen Kunden- und Kontaktdaten, der Kontakthistorie, der Opportunities/Pipeline und des Bestelleingangs in Salesforce
• Pflege der existierenden Kundenverzeichnisse im Digital Workplace
• Verantwortung des Angebotsprozess bei den zugewiesenen Accounts
• Entwicklung von neuen Opportunities
• Verbesserung der Kundenloyalität mittels Festigung bestehender und Aufbau neuer Beziehungen

Purpose

Rasch und fundiert freigegebene Angebote für die Leistungsbestandteile des jeweiligen Faches

Accountabilities

• Prüft die Angebots-Leistungen auf ihre fachliche Vollständigkeit
• Gibt kommerzielle Konditionen frei
• Prüft die Verfügbarkeit benötigter Kapazitäten und plant diese ein

Purpose

Coordination and communication towards a healthy pipeline of projects for the Drupal circle.

Accountabilities

• Maintain an overview of Drupal related sales activities together with @Auftragsgewinnung CH@Offert Handler@Operational Presales Consultant.
• Collect market needs to improve our circle offering together with @Business Consultant.

Purpose

Finanzinformationen für Kreis sind aktuell und bekannt

Accountabilities

• Gibt die Finanzinformationen hinsichtlich Pipeline (Upside), Forecast (Ressourcen), und Korrekturen unter Synchronisation mit Financial Transparency Enabler in die Finance Tools ein

Purpose

Support the new Lead Link in the transition to fullfil the role and its accountabilities.

Accountabilities

• Supports the Lead Link in the energetisation process.
• Supports the Lead Link in HR and employee's topics.
• Supports the Lead Link in the strategy process.
• Supports the Lead Link in further related topics.

Purpose

Quick and well-founded approved offers for our customers including the service components and capabilities of the Drupal circle.

Accountabilities

• Approval of the commercial conditions and the required capacities.

Purpose

Qualification of inquiries in a timely manner and organizational support of offers within the Drupal circle.

Accountabilities

• Qualifies requests from other circles in a timely manner and determines the fit for Drupal.
• Organizes circle members for the pitch process.

Purpose

Sells appropriate projects and fills the pipeline for the circle.

Accountabilities

• Supports sales (AGW) in creating offers and pitches.
• Organizes the pitch team from the Drupal circle together with the Offert Handler.
• Creates a preliminary pricing and timeline for the project.
• Keeps sales material (e.g. calculation sheet, slides) up-to-date and accessible for sales and the circle.

Purpose

Creates and applies sales strategies for services

Accountabilities

• Developing a growth strategy focused both on financial gain and customer satisfaction
• Qualifying offerings
• Providing information on new sales strategies to sales
• Initiating service design and service transition projects
• Defining yearly/quarterly objectives for sales and account manager
• Coaching of service strategy roles in service business
• Coordinating activities with marketing planner role
• Defining Service Development process
• Drafting and publishing templates for new services (powerpoint and word)

Purpose

Functional and personal assessment of candidate skills versus the open position

Accountabilities

• Preselecting candidates based on their profiles
• Leading first and second interviews
• Preparing interview cases
• Attending job fairs and technical seminars

Purpose

Ensures adherence of the Information Security Management System (ISMS) guideline and pursues its goals regarding information security.

Accountabilities

• Acting as process owner for the information security process.
• Implementation and monitoring of the ISMS-guideline.
• Acting as contact regarding security-relevant violations / security incidents.
• Coordinating requirements regarding the information security process (internal and external, particularly ensuring certification according to ISO 27001:2013).
• Initiating corrective measures for violations.
• Continuously improving the information security process.
• Enabling all partners carrying a role with impact on information security (Training/Awareness)

Purpose

Der Lead Link hat den Purpose des Gesamtkreises.

Accountabilities

• Strukturiert die Governance des Kreises, um seinen Purpose und seine Verantwortlichkeiten zu aktivieren
• Teilt den Kreisrollen Partner zu; überwacht die Übereinstimmung; bietet Feedback zur Optimierung der Übereinstimmung; teilt ggf. weiteren Partnern Rollen neu zu, falls dies der Optimierung der Übereinstimmung dient
• Teilt die Ressourcen des Kreises seinen verschiedenen Projekten und/oder Rollen zu
• Bestimmt Prioritäten und Strategien für den Kreis
• Definiert Metriken für den Kreis
• Beseitigt Beschränkungen vom Kreis zum Super-Kreis durch Aktivieren seines Purpose und seiner Verantwortlichkeiten

Purpose

Successful, constant and resilient customer relationship

Accountabilities

• Facilitate service meetings with the customer
• Appropriate reporting for the customer
• Communication between customer, account manager and teams
• SLA compliance
• Access management
• Adresses customer and service lifecycle topics
• Keep customer information up to date (https://projects.unic.com/x/Fx2GBQ)
• Service- and change-requests advisor
• Coordinate problem management

Purpose

Continued evolution of the circle’s services, methods and market development through the successful implementation of strategic initiatives.

Accountabilities

• Maintaining the strategic initiatives portfolio
• Driving the implementation of strategic initiatives by empowering, coaching and motivating Strategic Initiatives Leaders
• Coaching others in the creation of future strategic initiatives
• Reporting on the state of the portfolio to the circle and in detail to the @Lead Link
• Supporting the circle in the fulfillment of financial and other needs that arise in the implementation of strategic initiatives

Purpose

Drives the vision of the respective stream

Accountabilities

• Defines the stream vision with a team defined by him / her
• Prioritizes the projects / tasks within the streams taking into account the resources given by the Lead Link.
• Defines goals together with the team.

Purpose

This role is technical responsible for his component according to the Internal Service Portfolio: https://projects.unic.com/x/FRcoAQ

Accountabilities

• Defining the component roadmap
• Defining and reporting Service Levels and KPIs
• Supporting in the upgrade process
• Informing stakeholders about component changes

Purpose

Ensures the quality of the proposal by reviewing the content and calculation.

Accountabilities

• Reviewing the proposals and calculations
• Signing the proposals and calculations
• Timely update of tickets (no past dues)
• Negotiates and signs contracts

Purpose

The sales consultant manages the sales funnel of the circle.

Accountabilities

• Monitoring sales pipeline
• Analyzing market trends
• Collaborating with other circles to prepare common sales strategies
• Evaluating prospective customers and new target segments
• Promoting and selling products or services
• Timely update of tickets (no past dues)

Purpose

Business Chancen im Kontext Artificial Intelligence optimal anzupacken

Accountabilities

• Teilnahme an diversen AI Konferenzen (Vernetzung und KH Aufbau)
• Schreiben von Artikeln und Blogposts (Marketing für Unic)
• Aufbau von AI Knowhow mithilfe von Konferenzen / Büchern / Treffen etc
• Support der Kreise um im AI Business Fuss zu fassen
• Beschreibung der Felder aus AI um intern Klarheit zu schaffen
• Prüfung mit bestehenden Software Partner was diese im Bereich AI anbieten

Purpose

Kreis-Governance und betriebliche Praxis stimmen mit der Verfassung überein.

Accountabilities

• Moderiert die von der Verfassung vorgeschriebenen Meetings
• Prüft nach Bedarf die Meetings und Aufzeichnungen der Sub-Kreise und bestimmt über einen Prozessabbruch, wenn ein Verhaltensmuster erkannt wird, das mit der Verfassung im Widerspruch steht