Screenshot Tablet with opened

Commitment to Your Health

Dr. Bähler Dropa

Dr. Bähler Dropa
Customer since
November 2019


differentiated personas


digitalized bonus cards within the first month


of all new applications generated via the online channel


more users in the 30 days following go-live

Digitalisation Promotes Self-service

The new websites and are structured and designed to offer customers easy access to service and health information. Whether they want to check their points balance on their bonus card, find the nearest Achillea pharmacy or merely browse through articles in the guide, customers can obtain the information they’re looking for in just a few clicks. The online services also increase the number of customers visiting the branches and, in doing so, promote sales. The group website was updated at the same time and structured to meet the needs of target groups.


Informed Customers

By looking at the new websites, customers can find comprehensive information about the products and services offered by the pharmacies and drugstores. This enables them to learn about different treatment options from the comfort of their own homes before choosing the right products in store with the help and advice of an employee.


Your Loyalty Card Always at Your Fingertips

The bonus card is the centerpiece of Dr. Bähler Dropa’s customer loyalty program. Customers collect points every time they go shopping and regularly benefit from special offers and surprises. During the relaunch, the entire process was digitalized for the customers, from applying for the card and managing the account to redeeming points. Remaining true to the idea of self-service, customers can log in to their online account to see their total number of points, activate loyalty vouchers and use them in store, change their address or report a lost card. Thanks to the digital bonus card, customers can collect points, use them and benefit from promotions without actually having to have their loyalty card on them.

From Paper to the Digital World

The online customer account makes it easier for Dr. Bähler Dropa to manage its customer loyalty program. As customers can apply for bonus cards themselves, the application process no longer takes place in store and employees now have more time to spend on providing valuable advice. Many processes are no longer paper-based but completely digital and resource-efficient. The digital customer account seamlessly brings together the offline and online world and creates opportunities to offer customers more individualized solutions. The large-scale communications campaign during the go-live and the reference to the online account in the customer magazine, which goes out to 700,000 households, proved to be effective. One month later, approximately 1,800 existing loyalty cards had been digitalized and almost 800 people had applied for a bonus card online.


Just Around the Corner

Being close to its customers is an essential part of Dr. Bähler Dropa’s philosophy and a key reason for its success. Dr. Bähler Dropa brings its website and 120 stores together by offering customers the opportunity to search for their nearest store on a map online. Users can filter their search by services, infrastructure and distance (“Show my location”) to quickly find the right store for them. By clicking on a store’s quick view, users can find all the information they require and do not need to read the more detailed page. Once a store has been selected, the site is personalized. Relevant content such as a store’s promotions and opening times are displayed. A comprehensive, dedicated page lists the offers and services available in the store, contact details, individual images and any job vacancies.


Comprehensive Online Guide

Dr. Bähler Dropa is using its new websites to provide expert advice online. The comprehensive guide offers tips and tricks on beauty, health, children and family, and naturopathy. The articles are written by experts in their field and carefully edited. Wherever possible, direct reference is made to the services and offers in store.


Intuitive Editor Experience

Thanks to the multisite setup, editors can manage information in one place and can easily publish it on all three or only on selected websites. In addition, the shared backend allows editors to optimally link existing content on the websites and manage the user journey across the platforms.Editors are supported in content management through intuitive site building via Drupal Layout Builder. They can easily use “drag and drop” and frontend editing to collect and publish content. The flexible paragraph approach for landing pages, for example, and pre-defined templates provide a positive editing experience.

People at the Center

A great deal of conceptual development and passion for detail went into the design and user journeys. To develop an ideal informational architecture for typical users and gain a holistic impression of their needs, ideas and behavior, six personas and their ideal user journeys were identified during the design phase. Throughout this phase, functionalities were scrutinized critically and prioritized based on user needs.

We worked with Unic to identify the relevant user journeys and consider what added value we can create for our customers in the processes. Digitalization encourages self-service and creates a space for us to provide expert advice.

Franklin Schatzmann
Head of the Board, Dr. Bähler Dropa

Agile Design

The challenge during the design process was to create a design system that works well for all three brands as well as keeping implementation work to a minimum. This is why we went for a modular system that highlights each brand in its brand colors and with its accent colors.

Technically, the entire thing was implemented with CSS3 variables so that only 1 theme had to be maintained from the frontend perspective and the solution can be expanded on and worked with flexibly in the future. The consistent use of icons for services and stylistic graphics was intended to create a user experience that sets Bähler Dropa aside from its competitors. Selected design elements from the new print magazine were re-interpreted for the digital world. The look and feel of the integrated Google Maps are generated dynamically using brand colors.

A considerable part of the design was devloped with agile methods and directly in the browser. To meet the go-live date that had previously been postponed, many elements were directly designed and iterated in the browser. These were then fed back into the design system at a later date.

Our services at Dr. Bähler Dropa

User Experience

Don’t leave your customers standing out in the rain. Offer them an impressive user experience which will convince them to try your offer.

Learn more:User Experience

Responsive Web Design

With Responsive Web Design, we will provide you with future-oriented solutions that operate independently from the screen size.

Learn more: Responsive Web Design


A good user experience is our passion. We put the user with his needs in the centre of our Web projects. Our objective involves readily comprehensible and easily operated websites.

Learn more:Usability

Frontend Development

Our frontend engineers develop a accessible, performant and responsive frontend for your user interface.

Learn more:Frontend Development

Software Development and IT-Architecture

Software development has been one of Unic's core competencies for over 20 years. We develop a solution tailored to your needs for your company's digital presence. Please contact us!

Learn more:Software Development and IT-Architecture

Contact for your Digital Solution

Book an appointment

Are you keen to talk about your next project? We will be happy exchange ideas with you.

Melanie Kluhe
Melanie Klühe
Stefanie Berger
Stefanie Berger
Philippe Surber
Philippe Surber
Stephan Handschin
Stephan Handschin

Contact for your Digital Solution with Unic

Book an appointment

Are you keen too discuss your digital tasks with us? We would be happy to exchange ideas with you.

Jörg Nölke
Gerrit Taaks
Gerrit Taaks