A headless CMS offers great flexibility, freedom of decision and autonomy in the area of maintaining and displaying content on any desired channel, in the system architecture as well as in business. However, it does not necessarily have to be the best solution for every web project.

In times of digital increase, everyone is confronted with a diversity of comunication tools such as iMessage, Whatsapp, Threema, Facebook-Messenger or Slack. Consequently, the idea of a chatbot as a «Conversational User Interface» between a human and a machine has become a greater focus of attention.