- Customer since
months from the very start to the Go-live
months of iterative development with front- and backend
nationalities in the project team
ton of sweets eaten as brainfood
To seamlessly accompany the customer on his journey
“We always want to give something more.” This credo also guides KPT in the digital world. The new website offers users personal and individual support during their information and decision-making journey. It provides customised advice in their individual situation. Always with added value for the customer in mind, “the most personal health insurance company in Switzerland” was created in the digital world.
Make informed decisions
The way from information and evaluation to taking out an insurance policy is rarely linear. The customer searches for information, weighs, calculates, reflects, adjusts his selection options. KPT has recognized this challenge and seamlessly accompanies the customer on his decision-making journey. For the first time in the health insurance industry, the insurance premium calculator has been fully integrated into the website. The tedious back and forth between product and price information is no longer necessary. The customer finds everything in one place.
Take out insurance as easily as possible
The user can obtain detailed information about the products online. The “Product Cards” provide the relevant information at a glance and in a user-oriented manner. Once the user enters his personal data needed for the premium calcuation, the individual premiums are displayed in all “Product Cards” on the website. This continuously boosts the user’s decision-making authority. With “That's what I want”, the customer can put the desired insurance in a shopping basket, just like in an online shop, and activate an offer or conclude an insurance policy contract.
Benefits in a nutshell
With the new website, KPT has succeeded in moving from a product-oriented approach to a user-oriented approach. The new brand identity is also reflected in the digital world. The modern and responsive design and the usability-oriented navigation are rounded off by content that emphasizes the benefits for the customer. In the magazine, KPT offers information and tips&tricks on all aspects of health and well-being. The visual content addresses the user personally. This gives the customer the feeling of personal relevance.
The conclusion of the insurance contract in view
KPT succeeds in making the customer’s decision-making journey simple, intuitive and yet informative. It creates clear, dedicated access to products and services. In this way, it provides positive impulses in the decision-making process and can use kpt.ch as a sales platform.
Ready for the future
From a technical perspective, the new platform is characterized by a high level of application complexity. This is reflected, among other things, in approximately 25 interfaces that ensure interaction with KPT’s core systems. With the flexible and scalable platform based on Sitecore 9, KPT secures all future options.
We always want to give something more. With the new user-friendly digital hub kpt.ch we create added value. We seamlessly support our customer on his decision-making journey.Catherine Loeffel
Head of Market, KPT
Our services at KPT
Contact for your Digital Solution with Unic
Are you keen too discuss your digital tasks with us? We would be happy to exchange ideas with you: Jörg Nölke and Gerrit Taaks (from left to right).