We all want to stay healthy. So good health insurance cover is essential. But dealing with insurance is no one’s idea of fun, and we don’t want to spend any more time on it than absolutely necessary. That is why Swiss health insurance provider SWICA is now making life easier for its customers with its new application mySWICA. The app is simple to use on any device, allowing users to manage their insurance quickly and transparently.
Working together with our client SWICA and our partner Apps with love, we developed a website and two native apps for Android and iOS that we can continually optimise. From the initial consultation to operation, the project has involved many different disciplines, including project conception, design, front and back-end development, analytics, technical architecture and more.
- 1,500 person days
- 14 months project duration
- 50 people involved
- 4 organisations involved
One Web App and Two Native Apps
We developed a stable and effective web application, along with two native apps. All three applications were constructed using components that are compatible across devices, thanks to a sophisticated design system. They all have the same design and structure and get their data from the same interfaces. The applications load quickly, are easy to use and are available at all times.
The interface architecture, together with the middleware-based decoupling, ensure scalability, independence and excellent flexibility, especially for front-end development. The result is a service-focused architecture that delivers performance, availability and security.
SWICA – Leaving a Lasting Impression
The mySWICA customer application has the same look and feel across all devices, whether it is used as an app or web application. Alongside the design, the information architecture is also identical on both desktop and smartphone. This ensures a consistent service throughout. As a result, the application creates a positive impression among customers, thus strengthening the brand.
Progressive Disclosure Front and Centre
The app immediately offers the things that users are looking for, with the most commonly used services visible and accessible directly from the start screen. Users can scan and submit claims documents, view current invoices and insurance information, and see the remaining co-payment amount, for example. Further functions can be accessed via the menu.
Easy Access to All the Important Information
If users want to know anything about their insurance, they can find the information they need without having to ask. Information on basic and additional insurance protection is presented in a transparent overview. Users can also see the remaining amount of their co-payment at all times, along with the open amounts for the deductible and franchise. There are also clear and simple explainers for these terms.
Scanning and Submitting Documents
The scan function for claims documents is a key part of the application. Given that there is nothing more annoying for users than when such a central function doesn’t work properly, we focused on making it as user-friendly as possible. Users always know where they stand and what they have to do next. But we did more than just redesign the process. We collaborated with users to test a series of scan plugins, before integrating the best ones.
Designing an Experience
Customers want to manage their insurance affairs with as little hassle as possible. With this in mind, we designed mySWICA to make the experience intuitive. We used original illustrations to create a unique and characteristic imagery. This provides visual support for important functions like submitting claims documents. These functions are also allocated icons and are visible at all times via the button navigation. We integrated various app patterns into the website navigation to ensure a standardised appearance.
Service-based Architecture With Flexible Middleware
The new architecture guarantees fast loading times in the apps and high system availability. We also constructed flexible middleware to fully separate mySWICA from the surrounding systems. This delivers high scalability and independence, providing the perfect safeguard against bottlenecks or failures. Should certain systems fail, we can still give users all the information they need while ensuring that none of their messages to SWICA are lost.
Hosting – Combining Availability With Security
We operate and host the Kubernetes platform and MSSQL databases for the mySWICA applications. The database is designed to ensure redundancy and high availability. We constructed the infrastructure so that data is provided to users without delay. On top of this, we paid special attention to security requirements, tailoring the application over several iterations to deliver better protection for sensitive health data.
We will make you fit for a digital transformation.
Give your customers pleasure with a good User Experience.
We create a design for you that works on all devices.
We are the number one in the category Usability!
We build a flexible, barrier-free, performant and responsive frontend for you.
When you implement your e-business strategy – go for our technical expertise.
Use Digital Analytics to make data-driven decisions by analysing the behaviour of your target group.
Your web application in safe hands.