We have been supporting the Swiss Post on its path to digitalization for around 20 years. During our latest major project to update the website, we were in charge of user experience, design, and frontend to backend implementation on Sitecore 9. We also supported the Swiss Post in setting up the infrastructure and integrating the servers.
The Swiss Post offers a wide range of digital services to a diverse target group. The new website should help customers find what they’re looking for quickly and easily, while keeping them happy in the process. We worked with the Swiss Post to change the structure and navigation bar, as well as provide a clear overview of the content and products and make them easily accessible to customers. At the same time, we adapted the Swiss Post’s new CI/CD to digital channels.
Our iterative agile collaboration based on human-centered design enabled us and the Swiss Post to deliver a consistent brand experience. Thanks to many bold prototypes and even more usability tests, as well as ongoing validation and refinements, customers can now easily find their way around the Swiss Post’s website.
- 10 prototypes created
- 12 subprojects
- 6'936 content pages, reducing the number of pages by 37%
- 29 team members from Unic
With the relaunch of post.ch in 2015, Swiss Post was also moving digitally. Explore our Sitecore project, which won the Master of Swiss Web 2016.