Swiss Post wanted to depart from the inward looking perspective and adopt the Customer point of view: instead of many individual online platforms with different logins, a uniform access to all the services should be provided. Focus is placed on a user friendly, barrier-free user guidance that makes all information easy to find. In addition, the Post Office could measure the Customer Journey, and thus be able to continuously improve this way.
- Swiss Post
- Customer since
- Go Live
- Spring 2015
- 6'400 new content pages created
- 80+ integrated online services
- 1'200'000 migrated login accounts
- 20+ interfaces in Sitecore
Essentials in brief
The Customer Centre is a one-stop point for Swiss Post customers. Once logged in, the customer can grasp all important information at a glance: his online services, his documents, his balance and much more. If the user is looking for a specific service, he can find it quickly using simple filters.