People form relationships through listening and conversation. Relationships are based on shared experiences. When we address people in their individual contexts, they feel understood. This is especially true in the digital world. Together with our customers, we design and develop interconnected experience platforms, creating unique experiences along the customer journey – relevant and personalised.
Humans Are More Than Users
We place the focus on humans. With all their different facets. People are more than just users, and we want to gain a holistic understanding of their behaviour, their desires and their motivation. The customer journey is complex and includes different channels and touchpoints. Experience platforms create the foundation for a consistent experience.
Data-driven and Personalised UX
With every interaction, you get to know your customers better. By gathering and analysing data along the customer journey, you learn more about their intentions, expectations and needs. From that, we can derive context-based messages, services and experiences.
How We Create Experience Platforms
We bring in all roles and disciplines at the very beginning. Our experts identify and integrate the needs of the various target groups and stakeholders. This leads to experience platforms that take all perspectives into account and harness the full potential of the technologies used. The entire process follows the principles of human-centred design.
More Competencies in Experience Platforms
These are the technologies we rely on
Contact for your Digital Solution with Unic
Are you keen too discuss your digital tasks with us? We would be happy to exchange ideas with you: Jörg Nölke and Gerrit Taaks (from left to right).