Service Design
Design user-centred services that deliver consistent experiences across all channels. Our interdisciplinary team combines service design, UX, business analysis, user research, and technology to connect your touchpoints into a seamless experience and to build processes that grow with your organisation.
Service Design for Better User Experiences
Do any of these situations sound familiar?
You want to digitise your services but don’t know where to begin.
Your channels feel inconsistent and disconnected.
Internal silos are slowing down collaboration and innovation.
Service Design helps you create end-to-end experiences that meet user expectations and support your organisation’s goals.
How Service Design Drives Your Success
Seamless customer journeys: Consistent experiences across all relevant channels—from first contact to follow-up.
Efficient operations: Streamlined processes save time, reduce costs, and lighten your team’s workload.
Stronger collaboration: A shared understanding of user needs improves cross-functional cooperation.
Smarter decisions: Continuous improvements based on data—not gut feeling.
Scalable and future-ready: Services that grow with your needs and evolve with your business.
Greater satisfaction: Reliable, relevant services build trust and long-term loyalty.
With a holistic approach, user insights and data, Service Design helps you sustainably improve complex services. We go beyond individual touchpoints and support you from strategy to implementation.
Our Service Design Process
Understand
We analyse your existing services, processes, and user needs. Interviews, usage data, and service blueprints reveal critical pain points. Personas and user journeys map out the most important interactions.
Ideation & Design
Using Design Thinking, we generate ideas, prioritise them, and turn them into service-focused concepts. We test and refine these early with your team.
Implementation & Testing
We work closely with you to bring ideas to life through iterative development. Feedback loops, usability testing, and clearly defined KPIs ensure quality, impact, and continuous improvement.
Why Unic
Everything from a single source — from strategy to technical implementation
Industry-specific expertise in e-commerce, healthcare, administration, tourism, finance and more
Data-driven and goal-oriented, with real user insights, clear KPIs, and measurable ROI
We consider social and environmental factors in our service design
We visualise complexity to make it easier to understand
We support you beyond go-live
Would you like to optimize your services?
We are here to exchange ideas with you.
Would you like to optimize your services?
We are here to exchange ideas with you.
Further Services for Experience Design
UX Research
UX research provides a comprehensive understanding of your target audience, from their needs and expectations to their behaviours. Our research experts provide the foundation for better decisions, clearer priorities, and user-centred digital solutions.
UX Research:UX ResearchUser Experience Design
Deliver exceptional digital experiences with user experience design (UXD). At Unic, we combine UX and UI design with strategic consulting and technological expertise to create user-friendly solutions that stand the test of time.
User Experience Design:User Experience Design