Personas – who are my user?
What are Personas and what is the advantage of this model?
Personas are fictional persons. With their help, project teams and IT decision-makers can give an identity to a potential user group that is otherwise difficult to grasp. And how does this work?
Definition of a Persona
We create a comprehensive profile of a fictional person. The person gets a name and a photo. In addition, we enrich the profile with personal data such as age, education, profession, marital status etc. With the most important task-related scenarios we describe expectations, tasks and goals of the persona. In addition, we complement her personality and her abilities: e.g. the persona is a rather cautious type and hesitantly makes her choice when deciding on insurance. He/she does not find his/her way around the digital world very well and therefore cannot operate online tools intuitively.
By personalizing this group, we can better understand the contextual tasks, needs and objectives of existing and future users.
The Persona Model from a company's perspective
Another important point concerns the companies for which a digital design product is developed: The Persona Model transforms the internal view of a company into a real external view. In this way, we can create a real product added value. The entire project team has a common understanding of the user groups and their needs. This enables us to make the right customer-focused design decisions. They also draw the interest of stakeholders.
The advantages: Good usability, good customer retention, higher conversion
Personas help to identify user groups with similar needs. From this we can analyse real user and company needs and develop a concrete product added value for customers and companies. Because:
With the help of personas we see the digital product to be developed through
the eyes of real users.
The companies gain a customer-focused understanding of the market.
The users can orient themselves in their context task-oriented, solve their tasks purposefully and have a good user experience.
Customers receive real added value and customer retention is strengthened.
Companies can offer their digital products with good usability.
Conversion is increasing.
How are the personas created? What are the methods?
This data is used to create personas
We derive personas from the empirical data of user research. We apply qualitative and quantitative methods. This data can be based on the observation of potential users in the application context. Or they come from qualitative interviews, quantitative surveys or other ethnographic techniques used.
In addition, we use user information from the following sources:
of stakeholders and experts
from market research data, e.g. from analyses
of market segmentation models
from data from literature and previous studies
Modeling of personas
Based on this data we model the personas. Personas do not have to be complete and can be further developed at any time in the project. The type of modeling is not fixed either. It is important to analyse the behaviour of potential users with empirical data and to cover the following information:
Activities: The frequency and scope of the activities carried out.
Settings: What is the user's attitude?
Skills: What learning ability does the user have?
Motivation: What motivates the user?
Ability: What technical understanding does the user have?
How many personas does a product need?
A digital product cannot meet the needs of all users. The number of personas depends on the complexity of a product. We distinguish the following types :
The primary persona represents the business goal for which we build a website, for example. For each primary persona there is a user interface that is developed and optimized. For example, if two primary personas are required for a product, two user interfaces are often required.
The Secondary Persona is covered by the user interface of the Primary Persona. However, it has additional needs that we can take into account. But we cannot and must not interfere with the Primary Persona's user interface.
The negative persona represents a user group for which we do not develop the product.
Unic solutions in the design process
We are in contact with our customers. Personas workshops help our customers to identify their users and transform their business goals into added product value.
Interested? Then read more about our offer:
This is how we work: Our design methods
In a number of different articles we introduce you to how we work at Unic. A good design and the perfect user experience are our goal.
Contact for your Digital Solution with UnicBook an appointment
Are you keen too discuss your digital tasks with us? We would be happy to exchange ideas with you: Jörg Nölke and Gerrit Taaks (from left to right).
Contact for your Digital SolutionBook an appointment
Are you keen to talk about your next project? We will be happy exchange ideas with you: Melanie Klühe, Stefanie Berger, Stephan Handschin and Philippe Surber (clockwise).