Farewell SMS – revolutionize your digital customer engagement with RCS!
Jörg Nölke
The SMS as a communication service is facing powerful competition in modern customer communication. With RCS, the Rich Communication Services, there is now a truly innovative successor that can easily compete with WhatsApp and other messaging apps. If you want to strengthen the bond with your customer base, you should definitely read on.
Rich Communication Services will set new standards in mobile communication in the future as infrastructure-based services. As a designer of digital customer communication, RCS opens up numerous possibilities for you to optimise your customer interaction in marketing, e-commerce and customer service.
Further below, you will find an opportunity to download the thematically relevant eBook "RCS Business Messaging".
RCS Communication – Possible Use Cases
Interactive product catalogues: Provide interactive product catalogues via RCS, enabling customers to browse, view and purchase products directly through the messaging app without switching apps.
Personalised offers and promotions: To boost engagement and improve conversion rates, send personalised offers and promotions directly to your customers via RCS. The service allows the integration of content such as images, videos and voucher codes directly into the messages themselves.
Customer service and support: Offer enhanced customer service by integrating rich media such as images, videos and interactive elements, as well as information directly into the chat, to resolve customer issues quickly and increase customer satisfaction. And unlike SMS, everything is encrypted.
Appointment scheduling and bookings: Use RCS to offer appointment scheduling and bookings directly via pre-installed messaging apps such as "Google Messages" (Android) and "Messages" (Apple). Customers can conveniently book an appointment, make a reservation by simply chatting with you, or complete a digital check-in straight away. The advantage: communication via RCS message is independent of the mobile operating system and the countless messenger alternatives.
Transaction notifications: Strengthen customer loyalty and offer your customers a seamless purchasing experience. Send transaction notifications such as order confirmations, shipping updates and payment reminders directly via RCS through the messaging app.
Surveys and feedback: RCS enables you to integrate interactive elements. Customers can respond to a survey directly within the RCS message and provide you with timely feedback. This way, you are not only in constant contact with your customers, but also continuously collecting feedback to improve your products and services.
These use cases illustrate how you can benefit from implementing RCS technology within your marketing and e-commerce strategies. They create improved customer communication through personalised content and seamless processes.
We are your point of contact when it comes to designing solutions around RCS. Together with our partner LINK Mobility, we offer you comprehensive consultancy. You can find more information in our eBook "RCS Business Messaging".
Download whitepaper now (in german)
The eBook "RCS Business Messaging" by LINK Mobility and Unic answers the following questions:
What is RCS?
What are the advanced features of RCS?
How do you get started with RCS?
What benefits does RCS offer for businesses?
How can RCS be used across different industries?
What security features does RCS offer?
Contact for your Digital Solution with Unic
Are you keen too discuss your digital tasks with us? We would be happy to exchange ideas with you.
Contact for your Digital Solution
Are you keen to talk about your next project? We will be happy exchange ideas with you.
